This is the correct answer.Take a winning formula in one genre, swish it up a bit and turn it into something entirely different. Mohd: I wish I could do something from my end Mohd: I have mentioned your issue in the notes. Mohd: Yes but to play online 7 years is not enough You: It wouldn't of been an issue except the game is advertised as suitable for children over 7 Mohd: By the way I'll mention this issue in the notes. Mohd: I can understand but it's all for the security of the children. You: Is there any way you can feed it back as there is already a lot of anger at ea on both the ea forum and the psn forum at the fact that under 13 year olds can't play the game Mohd: Is there anything else I may assist you with? Mohd: I am sorry but nothing can be done in this issue. You: Is there due to be a fix seeing as the game is rated 7+ Mohd: To play online he is not old Enough. Mohd: In that case he will not be able to play the game. ![]() You: As the game wants him to create an origin I'd but he isn't old enough so just gives the parental control error You: From what I've read on the forums and the psn forum this appears to be the issue You: Thanks, he hasn't been able to create an origin account because he's only 10 Mohd: May I know the Origin account Email address to which the game is registered to look into the issue? Mohd: Do not worry I'll check this for you. Mohd: Before going ahead may I know your name please so that I can address you? You: It says there are parental controls in effect but there aren't any set up on the ps3 or the pan You: My brother can't play pvz garden warfare on the psi Mohd: Thanks for contacting EA Customer Experience, my name is Mohd. Info: You are now ready to chat with Mohd. ![]() Info: Your approximate wait time is 0 minute. This was the response I had from EA, excuse the typos as I was doing it on my phone I wonder if the same holds true on Xbox child accounts, I'll have to test this out later today. So is it restricting the sub account from creating an origin account and therefor not letting that account access the game? Fault still squarely with EA it seems to me. If it's that that's specifically causing the error, then once EA had decided to go down this misguided route of putting so many barriers to use on this game simply to better enable their own marketing and business intelligence strategies, they should also have done a *much* better job of advertising 13 as the minimum age to play this game - all you see in the stores and online adverts is the PEGI rating of 7 - misleading to the point it could be constued as deception. ![]() Fault still squarely with EA it seems to wrote: I'm not sure if the inability to load the game occurs on all sub-accounts, or just those where the sub-account holder is younger than 13, because the game seems to want the user to have an EA Origin account, for which the minimum age seems to be 13. Sub-accounts are PSN accounts for those ages 7-17 as you have to be 18 to hold a "full" PSN account. What exactly is a sub account and why does an account have a level? How is this conflicted with Origin? Forgive me for not understanding but this sounds like a Playstation issue, rather than an EA one.
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